This HVAC company had been in business for over 15 years, but they had never run a single online ad. All their business came from word of mouth and an old Yellow Pages listing that stopped bringing in calls years ago. The owner knew they needed to get online, but did not know where to start. They had tried calling a few agencies before but got proposals full of jargon and monthly fees that did not make sense for a small operation.
They were losing jobs to competitors who were showing up on Google. Customers were searching for "emergency AC repair near me" and finding other companies first. Every week they were not online was revenue walking out the door.